This is the fifth post on my experiment comparing making a print-on-demand mini book with making a similar book by hand.
The book I made using Lulu arrived the other day (this post relates my experience laying out the book). You can’t just buy one mini-book, you have to buy them in multiples of 4 (or $15.96 + shipping). They arrived in a ridiculously large box looking very forlorn.
And right they should look unhappy, as I was too when I opened the books. If you remember I was confused by the Lulu layout software and what the preview was showing me. After I ordered my books, a Lulu staff member answered the forum queries about this, confirming my assumption: “This is where you can expect the printer to trim the page. For this reason you should not put important text and/or images in this area [outside the rectangle].”
The image to the left is the Lulu preview with a dotted rectangle — anything outside that area might be trimmed. So I kept the parts of my images that mattered inside the rectangle. A photo of the book that arrived is below the preview — they trimmed inside this “safe area.”
And, unfortunately, that’s not all. The spreads are badly folded, so that the left-hand page is not completely pink, but has a white stripe (different width on every page) at the gutter. And the Lulu logo is emblazoned on the back of the book — can’t remove it or put my own logo. Finally, the preview that is available after the book is “published” — authors use this to promote their books, so prospective buyers can see inside the book before buying — shows the trim as about 1/4″ above and below the dotted rectangle. WYSIWYG it isn’t.
The books arrived last Friday (Jul 17) and over the weekend I submitted their complaint form stating the printing had gone awry, including pictures of the bad trim and gutter problems. After 5 days, I haven’t heard a peep back.
My conclusion: lousy production, lousy customer service, bad product. I won’t be making another book with them.